Customer Service Representative

4 weeks ago


Cramlington, United Kingdom Pure Fishing Full time

**Job Summary**:
Reporting to the Head of UK Marketing & Customer Service, the postholder will be responsible for all administrative processes to support an efficient Customer Service/After Sales service to our customers, consumers and to our Sales team.

**Specific Responsibilities**:

- Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Assisting the team with manual handling, e.g. taking deliveries at the office, loading boxes for the warehouse, and loading equipment for trade shows.
- Supporting with the upkeep and maintenance of the UK showroom.
- Supporting with planning and logistics of shows/events.
- Processing returned goods onto the SAP system.
- Liaising with Service Centres regarding spares and repairs.
- Updating SAP local master data for After Sales Services (SKU, location, etc.)
- Carrying out a variety of administrative tasks to support the After Sales team.

**Role Requirements**:

- 1-2 years of similar Customer Service experience is essential, with experience in a similar environment being beneficial.
- Knowledge of the fishing tackle industry and products is desirable.
- A good working knowledge of Excel, Word and Outlook is essential.
- Working knowledge of SAP would be advantageous although training would be provided.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- Are you able to reliably commute to the office 5 days per week?

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 31/07/2024



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