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Customer Services Representative

3 months ago

Cramlington, Northumberland, United Kingdom Adecco UK Full time
37.5 hours per week

Mon-Fri (early finish on Friday)

Fantastic Team and Office Facilities

Flexible start times

  • Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
  • Maximising the sales lead of every opportunity that comes into the business.
  • Receiving telephone orders and entering orders and return material authorisations on to the system.
  • Providing price and availability information as requested.
  • Answering enquiries on status of orders
  • Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors
  • Calls regarding faulty product and liaising with customers, consumers, and service centers.
  • Arranging collections from customers for delivery to the warehouse, service centres or the office.
  • Monitoring stock levels, and ordering spare parts as required
  • Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read