Client Services Account Manager
2 months ago
**Experience/Knowledge**
**Essential**:
- 5+ years in a client focussed UK banking environment
- Good understanding of UK banking products and UK market infrastructure
- Good understanding of legal documentation/contracts/PoAs
**Desirable**:
- Any additional language
**Personal Competencies**
- Passion to build and manage client relationships
- Exceptional verbal and written communication skills
- Strong problem
- solving skills
- Ability to foster a collaborative working relationship with multiple functional areas, operational areas and complex business lines
- Cooperates well with clients and different types of internal stakeholders
**Main Duties and Responsibilities of Role**:
Being part of a team that processes all clients' requests on daily banking and participates in local and global implementations. Constant improvement of client satisfaction is the team's primary objective.
- Support to external clients in respect of their international and UK local, domestic products linked to their accounts
- Prepare, check and process account opening documentation and contracts. Duties will include liaising with ING in other countries to retrieve the relevant information and supporting documents
- Prepare, check and process Powers of Attorney and account mandate updates for local and international accounts
- Prepare, check and process facility documentation and ensure that each facility is implemented, renewed and maintain adequately at all times
- Prepare, check and process electronic banking contracts for local and international clients
**ING Client Services is part of a network of Client Services Teams across the globe with responsibility to service the ING growing customer base of current accounts, products and related facilities. Together with the Payment and Cash Management teamthey form the Transaction Services Client Loyalty team.**
**Career Potential**
- The role could develop to a local process lead capable of supporting the business partners at a higher level.
**Qualification/Education**
**Essential**:
- Educated to A level
**Desirable**:
- Degree holder
The Client Services team in UK is a small team of experts who liaise with several other teams and departments across the Bank locally and worldwide including Credit Risk Management, Compliance, Legal, Shipping and Structure Finance. The Client Services teamensures that all services are delivered to the highest standard and in accordance with the Bank's policies and procedures, meeting regulatory, risk and control requirements.
ING's purpose is 'Empowering people to stay a step ahead in life and in business'. Every ING colleague is given the opportunity to contribute to that vision. We champion self-reliance and foster a collaborative and innovative culture. The Orange Code isour global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of **ING Values**(we are honest; we are prudent; we are responsible) and **ING Behaviours**: (you take it on and make it happen; you help others to be successful; you are always a step ahead)
For us, success will only be achieved if we act with**Integrity**.
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