Customer Support Executive

3 weeks ago


Birmingham, United Kingdom Lead Generation Group Full time

**THIS IS A FULLY REMOTE POSITION & YOU MUST BE AVAILABLE TO START IMMEDIATELY**

We are looking for talented, high-energy individuals who want to be part of a fast-paced, growing digital marketing (lead generation) business.

We are looking for someone committed to helping to look after our clients on a day-to-day basis.

You will spend your time answering any of their queries regarding their campaigns, helping them understand what they can do to improve their campaign & dealing with any complaints.

**What we require**:

- You need to be organised and a self-starter
- You need to be able to be easy to get along with and motivate those around you
- Ideally, you need to have a good knowledge of Ads and how digital marketing works but not essential
- You need to be able to deal with any unhappy clients and be willing to find a solution that everyone is happy with
- You need to be able to successfully get on with our range of clients
- Excellent communication skills are required as you will be working on a remote basis only, therefore an exceptional level of trust and dedication will be required
- Excellent written and spoken English is essential
- Experience discussing stats and numbers with clients

**The skills we’re looking for**:

- Experience in managing client accounts
- 1-2 years of industry experience in a similar role (preferably agency-side).
- Ability to think on your feet and problem solve

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 3 years (required)

Work Location: In person



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