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Hotel Reception Team Leader

4 months ago

Livingston, United Kingdom Mercure Livingston Full time

**Job Ref**:INT18204

**Branch**:Mercure Livingston

**Location**:Mercure Livingston, Livingston

**Salary/Benefits**:Industry Leading Benefits - Staff Meals on Duty - Hotel Discounts - Mo Rewards

**Contract type**:Permanent

**Hours**:Part Time

**Hours per week**:30

**Posted date**:31/07/2023

**Closing date**:02/09/2023

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Staff meals on duty
- Starting salary above national minimum wage
- Flexible working opportunities
- Staff Car Parking
- Uncapped incentives to reward you for your work and contributions

A day in the life of

As Reception Team Leader, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You will ensure the Front Office management is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the Mercure Livingston Hotel, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Situated on the M8, just 35 minutes from Glasgow and 20 minutes from Edinburgh, the Mercure Livingston is ideally based to explore Scotland.

It's also a great conference venue with a choice of 9 conference rooms and a great range of leisure facilities