Hotel Receptionist

**Overview**:
**Responsibilities**:

- Greet guests upon arrival and provide a warm welcome
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room bookings
- Maintain a tidy and organised reception area
- Answer phone calls and direct them appropriately
- Provide information about hotel facilities
- Handle cash transactions and maintain accurate records
- Take function booking/payments

**Requirements**:

- Previous experience in a hotel reception or hospitality role is advantageous
- Excellent communication skills with fluency in English
- Strong customer service skills with the ability to handle various guest situations tactfully
- Proficient in using hotel management software or booking systems
- Ability to multitask in a fast-paced environment
- Well-groomed appearance and professional demeanour
- Flexibility to work shifts including evenings, weekends, and public holidays

Join our team as a Hotel Receptionist and be part of creating memorable experiences for our guests

**Job Types**: Part-time, Permanent

Pay: From £10.45 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person