Health Care Support Worker

3 months ago

Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.

Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

Cwm Taf Morgannwg is a Living Wage Employer.

The post holder will assist in the provision of care to patients/clients by providing a range of personal care duties as designated by a Qualified Nurse.

These tasks will involve direct and indirect care for the benefit of the patient/client in accordance with agreed protocols, and include basic care duties such as:

- Enabling patients to maintain personal hygiene through assistance with shower/ bath, washing facilities access and use of toilet facilities; promoting independence where possible.

Enabling patients to eat and drink, assisting where appropriate
- Escorting patients/clients to other departments/hospitals.
- Keeping up to date with mandatory training requirements.

Maintaining a good standard of cleanliness in the ward, including changing bed linen and disposing of clinical waste in accordance with organisational policies.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

The post holder will have a good standard of general education including numeracy and literacy skills, with a commitment to undertake training to QCF Level 2 in Health and Social Care/Clinical Healthcare Support.

The post holder will be committed to complete Level 2 Vocational Training. He/She will maintain a personal portfolio and take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance.

The post holder will be required to complete a competency framework workbook to demonstrate ability to undertake Level 2 vocational practices.

The post holder will require standard keyboard skills to contribute to updating patients’ records electronically or paper copies.

**Communication**:
**The post holder will**:

- Develop communication skills in order to convey routine information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events.
- Communicate clearly, effectively and appropriately with the multi-disciplinary team.

**Knowledge & Skills**:
The post holder will have a good standard of general education including numeracy and literacy skills, with a commitment to undertake training to QCF Level 2 in Health and Social Care/Clinical Healthcare Support.

The post holder will be committed to complete Level 2 Vocational Training. He/She will maintain a personal portfolio and take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance.

The post holder will be required to complete a competency framework workbook to demonstrate ability to undertake Level 2 vocational practices.

The post holder will require standard keyboard skills to contribute to updating patients’ records electronically or paper copies.

**Communication**:
**The post holder will**:

- Develop communication skills in order to convey routine information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events.
- Communicate clearly, effectively and appropriately with the multi-disciplinary team.
- Respond appropriately to routine queries, take phone messages and pass on written and verbal information to patients and staff in a timely manner.
- Provide appropriate information to patients, family/visitors/carers and colleagues.
- Accept instructions and receive constructive feedback from mentors/qualified staff.
- Give constructive feedback on patient care and activities to relevant healthcare professionals where required.
- Participate in discussions about patient care and ward/departmental development eg. at team meetings, de-briefings, case conferences.
- Plan their own daily allocated workload within are

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