Customer Service Adviser

4 months ago


Glasgow, United Kingdom Carpe Vitam Full time

As a Customer Service Adviser, you will be the first point of contact for our customers. Your role will involve providing assistance, resolving issues, and ensuring a high level of customer satisfaction. If you are a people person with a passion for helping others, we want to hear from you

Key Responsibilities:

- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, process customer accounts, and file documents.

**Requirements**:

- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

Join our team as a Customer Service Adviser to utilize your language skills and customer service expertise in a dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: £21,042.00-£22,315.00 per year

**Benefits**:

- Casual dress
- Employee mentoring programme
- Flexitime

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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