Social Media

3 weeks ago


Preston, United Kingdom University of Central Lancashire Full time

The University of Central Lancashire (UCLan) is looking to appoint an enthusiastic and self-motivated **Social Media & Customer Experience Co-ordinator** who is as passionate about delivering excellent customer service as they are about creating engaging social media content.

Based in the Digital team within Marketing, our wider service plays a critical role in supporting UCLan’s wider strategic priorities to establish the brand and profile of the University on a regional, national and international basis, whilst enhancing the quality of marketing communications to our wide range of stakeholders.

**Specifically, the successful post-holder will**:

- Provide outstanding customer service across our UCLan corporate social media channels, acting as a first point of contact for the University, dealing with enquiries in a timely and efficient manner.
- Pro-actively engage with our customer base across our external communities and aid the development of our organic social media strategies.
- Support our social media activities through the generation of rich media content.
- As a great collaborator, the post-holder will be required to work both independently and with colleagues from across the University to develop our internal and external social media communities with relevant stakeholders.
- Due to the diverse nature of Marketing and the nature of social media, from time to time and on an ad hoc basis, occasional evening and weekend work will be a feature of this role.
- Flexible and hybrid working scheme
- Discounted sports membership at our Sir Tom Finney Sports Centre
- Generous pension schemes and other benefits
- 30 days annual leave allowance plus Bank Holidays and additional discretionary days.
- Access to continued learning and development opportunities

UCLan strives to be equal, diverse and inclusive and a place where everyone has a positive sense of belonging.

Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

**School/Service: External Relations**

**Contract Type: Indefinite**

**Interview Date: To be confirmed



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