Client Service Executive
3 days ago
**Role: Client services / Administrator
Location: Manchester
**Job Type**: Full time, Permanent**
**One of the top Law firms has an exciting new vacancy for a client services executive to join the team in the Manchester offices.**
**The Client Services team act as a liaison between new clients and departments, by delivering accurate information about the enquiry to the relevant legal department. They are an integral team to the business, ensuring potential and existing clientsreceive the best possible customer service helping to generate repeat custom and client recommendations.**
**The role**:
- **To be the first point of contact for all clients.**:
- **To act in a professional and courteous manner at all times to maximise the client experience**:
- **To communicate with clients regarding their legal queries and guide them to the appropriate department.**:
- **To demonstrate extensive knowledge of the departments within the company and the type(s) of work that they primarily deal with.**:
- **To obtain and process all essential client information accurately on the system.**:
- **To maintain a good working relationship with each department, ensuring that they've picked up customer enquiries.**:
- **To maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations.**:
- **To take personal responsibility to ensure that the client journey is as smooth and efficient as possible.**
- **Must have at least 1-2 years of experience in a customer service role.**:
- **Good communication skills in order to liaise with clients and departments.**:
- **Experience in Proclaim is advantageous but is not essential as full training is provided.**
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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