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Customer Service

3 months ago


Manchester, United Kingdom Joseph James Furniture Outlet LLP Full time

Job Summary:
We are seeking somebody with customer service experience to remotely handle all customer complaints and enquiries. As working in any retail customer service position, you will require a certain level of tolerance to angry customers.

This position is entirely remote after the first month. Initially, we would like you to be in our Stretford showroom 2 days a week, so that you get a better understanding of how we operate.

**Responsibilities**:

- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, tracking shipments, and resolving any issues or complaints
- Send out Customer Review text messages
- Collaborate with other departments to resolve customer concerns and escalate complex issues when necessary
- Maintain a high level of product knowledge to effectively address customer inquiries

**Requirements**:

- Fluent in English
- Excellent phone etiquette and strong communication skills
- Resilient Personality

**Job Type**: Part-time

**Salary**: From £12.50 per hour

Expected hours: 10 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Service
Expected start date: 01/04/2024