Patient Liaison Officer

2 weeks ago

Croydon, United Kingdom Circle Health Group Full time

**The Shirley Oaks Hospital** in Croydon** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

**Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.**

**We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.**

**This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern**.

**Applicants should meet the following criteria**:

- Proven influencing/sales skills
- Numeric
- Proficient in MS Outlook, Excel and Word
- Excellent command of the English language, both written and verbal
- Excellent telephone manner and interpersonal skills
- Healthcare experience, preferred, retail, hospitality and customer service essential.
- Familiarity with working to targets, using CRM, ability to multi-task essential.
- Confident and outgoing and at ease in working in a fast-paced customer focussed environment at a leading and growing hospital which is passionate about patient care.
- Working within the Sales & Marketing team.

**Duties of this role include**:

- To convert appropriate self-pay enquiries and consultations to self-pay procedures within CHG against pre-agreed targets
- To ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
- To facilitate necessary access times and information required for patients to convert to procedure
- To appropriately influence patients to choose CHG for their procedure

**Salary & Benefits**

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Life insurance
- One paid charity/volunteer day per year
- Extensive rewards and voluntary benefits including blue light card
- Free wellbeing services
- High Value Employee Referral Scheme
- Employee recognition programmes
- Industry leading training and development opportunities

and much more

**“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

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