Assistant Patient Pathway Coordinator
4 weeks ago
Job summary
Assistant Patient Pathway Coordinator POD 2 - Band 3
This is an exciting opportunity for a proactive individualto develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ERS worklist management, booking of procedures, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians.
Interview date TBC
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Job description
Job responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
Person Specification
Education
Essential
Grade C or above (or equivalent) in Mathematics and English Commitment to ongoing personal and professional development
Desirable
NVQ Level 3 in Business Administration/Customer Care or equivalent experience
Knoweldge and Experience
Essential
Experience of using of IT systems (Microsoft Packages) Experience of scheduling outpatient appointments and/or admissions Knowledge of healthcare administrative systems and processes
Desirable
Experience of working with patients and managing own workload with little supervision Experience of handling patient complaints Knowledge of Cancer and RTT guidance
Skills
Essential
Able to communicate accurately and effectively with customers/patients and colleagues, verbally and in writing Understanding of the importance of maintaining confidentiality Able to prioritise workload and work to deadlines Able to adapt to changing environments with flexibility Understanding of equality, diversity and inclusion-
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