Compliance and Support Officer

2 weeks ago


Croydon, United Kingdom Chicken Cottage Stores Limited Full time

**Job Details**

**Title**: Compliance and Support Officer

**Reports to**: Head of Business Operations

**Supported by**:Procurement, Operations and Marketing

**Salary**: 28K-32K - FTE - depending on experience

**Hours**: Full time, part time and flexible working will all be considered

As a Compliance and Support Officer you will act as a liaison between Chicken Cottage Head Office, Supply Partners and Customers. Your role will focus on developing, implementing, maintaining and coordinating support structures, programs and processes covering operational activities. The role entails significant administrative tasks, program implementations, and will require analytical abilities in order to enhance performance.
- Accountable for managing the relationship between Chicken Cottage and Supply Partners
- React to any product related issues are resolved in a timely manner with suppliers
- Manage the stock holding of Chicken Cottage Products with distribution partners (Magna/Adams)
- Create new process’ to ensure the consistent and effective supply of products into our distribution partners
- Provide feedback to the operations team, completing data driven reports on store ordering and compliance performance
- Set up and route plan all new stores, create accounts, and prepare first orders using the new store template
- Analyse data daily to ensure all stores place orders within the required time frame and escalate as appropriate
- Support the development of the Annual Business Plan
- Provide additional insight and data to the operations team in resolving compliance issues across the estate
- Review purchase history of items and provide insight and recommendations where required
- Support the operations team in completing change of ownerships for stores
- Manage delivery company menus and update quarterly

**Other**:

- To undertake other duties as required by the Chief Executive and Finance Director
- To work flexibly with other members of the team
- To maintain confidentiality over personal information relating to Chicken Cottage, Suppliers and Contractors

**Person Specification**

**Experience**:

- Supply Chain management is desired
- Working within a QSR organisation is desired
- Ability to work remote and under pressure
- Experience of working with Franchise partners a distinct advantage
- Experience of working within a target driven environment and of exceeding set targets
- Experience of working autonomously with a framework of responsibility
- Experience of dispute/conflict resolution
- Experience of providing reports at various levels of the business

**Skills**:

- Sales focus, consistent professional manner and strong relationship building
- Persuasive, positive, diplomatic and patient
- Attention to detail and follow up
- Logical, systematic and a practical problem solver
- Ability to understand, produce and analyse data
- Ability to communicate clearly and effectively with a broad range of individuals both orally and in writing
- Ability to confidently present business issues to a broad range of individuals
- Ability to implement effective procedures and systems

**Job Types**: Full-time, Part-time

Pay: £28,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 31/05/2024


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