Course Administrator

5 months ago


Loughborough, United Kingdom Swim England Full time

**About The Role**:
The Institute of Swimming are seeking an experienced Course Administrator to join the team on a full time basis (35 hours per week) on a fixed term contract (up to 6 months).

_ _

This is an exciting opportunity working within the Institute of Swimming as part of a busy Operations team. You will be responsible for providing excellent customer service, ensuring accurate and timely administration support in all aspects of the learner, tutor and customer experience, in line with the Institute of Swimming customer service standards.

**Reporting to the Administration and Operations Leader**, you will be responsible for**:

- Inputting data on all of the Institute of Swimming systems, following the standard operating procedures, to ensure that systems are accurate and up to date
- Advise and guide customers on the use of the online booking system ensuring customer satisfaction.
- Resolve queries from customers, companies and tutors in a timely and professional manner in order to protect the reputation of the organisation.

To find out more about the role, download the full Job Description and Person Specification document.

**About You**:

- Proven experience of providing excellent customer service to a variety of stakeholders and establishing relationships.
- Comprehensive IT skills including a thorough knowledge of Microsoft packages.
- Proven ability to act on own initiative and to work as part of a team**
**So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

**Interviews to take place on Wednesday 13th September**

**No Agencies Please**

**About Us**:
**The Institute of Swimming work in conjunction with Swim England as a subsidiary, and exist for the good of the sport; developing the best aquatic professionals is our priority.**

**We are the largest provider of Swim England qualifications and aquatics courses and we train over 60 per cent of all swimming teachers in the UK.**

Find out more about what it’s like to work with us and the Swim England family here and download a summary of our employee benefits here.


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