Returns Coordinator

3 weeks ago

Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time

**Returns Coordinator - Maternity FTC - February Start**

**Northampton**

**08:00 - 16:00**

**£23,000 - £27,000 (£12-14ph)**

We have partnered with a luxury market leading business, who are looking for a Returns Coordinator to join their team in Northampton. This is a great opportunity to work for a business that really values its staff, committed to continuous improvement. Asa proactive individual, you will be responsible for safely and efficiently processing return orders, stock management & supporting the Spare Parts and Delivery Teams with daily tasks when required.

**Key Duties**:

- Responsible for processing all authorised product returns, scheduling and follow up ensuring inbound KPI is met.
- Maintain inventory accuracy and assists with inventory cycle counts.
- Ensure all stock discrepancies are reported and corrected in a timely manner
- Identify and resolve daily service and scheduling issues. Informing and escalating any service issues to management as appropriate.
- Responsible for stock across return branch plants and update system in line with stock movements
- Responsible for administration associated with the return of goods
- Adhere to 72hr booking-in process - responsible for escalating if achievement of KPI cannot be adhered
- Perform driver de-briefs to ensure all units delivered and returns are documented, processed, and scrapped physically and systemically
- Ensure accurate system records match paperwork and the physical unit
- Contribute positively to team environment and participate in activities to build continuous improvement of the function
- Provide reports, analysis, and insights
- Responsible for preparation and coordination of reports relating to inventory and logistics, including DIFOT, stock discrepancies, and damage reports.
- Previous experience of warehouse practices and inventory management activities
- Good level of financial acumen and good knowledge of typical warehouse operations KPI metrics and data.?
- Good understanding of warehouse H&S practices, IOSH or equivalent would be highly beneficial.
- Able to show a positive and progressive attitude and a flexible approach to change.
- Have a strong desire for self-development and a willingness to learn new skills.
- Experience working within a "premium brand" culture and environment would be beneficial.
- Degree level qualified in?Business or Supply Chain (or equivalent experience) would be an advantage.
- Experience in the appliance or consumer electronics industry is highly desirable.

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