Customer Support Advisor

3 weeks ago


NewcastleunderLyme, United Kingdom Bally's Interactive Full time

**Job title**: Customer Support Advisor

**Location**: Newcastle under Lyme (Hybrid working available)

**Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday

**Salary**: £22,770 (plus a 35% hourly uplift for unsociable hours)

**Other benefits**:10% annual bonus, 25 days plus bank holidays, private medical care, enhanced maternity, paternity, and adoption pay, store discounts, a contributory pension plan and many more

**Available start date**:Monday 9th January

**About us**:
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players

**What you'll be doing**:
Our Customer Support Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same

**Your day to day**:

- Act as the first point of contact for our players on all our UK gaming websites ensuring a first-class gaming experience.
- Keep on top of all our products\ promotional offering and tools to ensure you're keeping up with our players, and with the business and department's strategy.
- Take ownership and follow escalations through to resolution.
- Manage all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborate with colleagues across all departments on projects and attend relevant meetings as required.
- Strive to resolve everything, first time, every time. With complex issues, you should ascertain urgency and follow the appropriate next steps, escalating issues to the right department where appropriate.
- Contribute to, and promote a positive working environment. Becoming a role model and inspiring others.

**What we're looking for**:

- To meet legal obligations, you must be 18 years of age or over
- Passionate about providing excellent customer service
- Exceptional verbal and written communication skills
- Ability to problem solve, think fast under pressure and fact find to successfully provide a first-time resolution
- Experience within the online gambling industry is desirable



  • Newcastle-under-Lyme, United Kingdom TMT First Full time

    **Exciting Opportunity as a Customer Experience Advisor!** **Role: Customer Experience Advisor** **Hours: Part Time 19.5 hours per week (Saturday + Flexible hours mid-week)** **Pay: £11.50 per hour** **About Us**: At TMT First, we are an authorised Samsung Repair Centre specialising in mobiles, tablets, and wearables. With a decade of experience, we've...


  • Newcastle-under-Lyme, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential of permanent employment)** 12 months Temp to Perm AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme. - £13.08 per hour - 35 hours per week - Monday - Friday, shifts...


  • Newcastle-under-Lyme, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential of permanent employment)** 12 months Temp to Perm AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme. - £13.08 per hour - 35 hours per week - Monday - Friday, shifts...


  • Newcastle under Lyme, United Kingdom JAM Recruitment Ltd Full time

    Are you an experienced Technical Sales Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you….My client is a leading manufacturer of custom-made steel door solutions in the Stoke on Trent area. They are looking for an Internal Sale Support Officer / Estimator to join them ASAP on a permanent...

  • Sales Advisor

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    **Sales Advisor** Switch Advisor Ltd is seeking for a Sales Advisor to join our team in Newcastle upon Tyne. **Responsibilities**: - Develop and build relationships with new and existing clients. - Provide a high level of customer service to all clients. - Meet and exceed assigned sales goals. - Maintain current and future sales contacts. - Identify new...


  • Newcastle-under-Lyme, United Kingdom Aspire Housing Full time

    **Full time (37 hours) - Permanent** We are recruiting an exciting new Health and Safety Advisor position within Aspire Housing to be part of a team that delivers first class Health and Safety management and support services across our business. The Health and Safety Advisor will be a core member of the Health and Safety team and assist the Health and...


  • Newcastle-under-Lyme, United Kingdom XPERT RECRUITMENT SOLUTIONS LIMITED Full time

    **This is Customer Service/ Call Centre with a difference!** **Are you an experienced call centre customer service advisor wanting a career with one of the world’s leading entertainment providers that are continuing to grow?** **If you are passionate about customer service want to have fun & enjoyment whilst providing our customers with a positive...


  • Newcastle upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...


  • Newcastle upon Tyne, United Kingdom Randstad Tech IT Full time €13 - €17

    Customer Service Advisor £20 per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. You will be handling sensitive data / information so it is...

  • HR Advisor

    3 days ago


    Newcastle-under-Lyme, United Kingdom Michael Page HR Remote Work Freelance Full time

    The organisation is a well-established not-for-profit entity, known for its commitment to providing high-quality services. It is a large institution in Keele. They are now recruiting for a HR Advisor to provide a high-quality HR advisory service to all stakeholders, providing consistent, effective and well-informed advice to managers and staff on all...


  • Newcastle upon Tyne, United Kingdom MTrec Commercial Full time

    Immediate start. Great team culture. Any support required is provided. They are currently looking for a Customer Service Advisor to join their team on a temporary basis.


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    A dynamic and ever growing organisation is looking to recruit a number of ambitious and driven Customer Sales Advisors to join their successful B2C Sales Team. Based in the heart of Newcastle, you will be working in state of the art modern offices - this is a fantastic opportunity to join a business that invests in the employees and offers progression and...


  • Newcastle upon Tyne, United Kingdom Huntswood Full time

    Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting campaign for a long-standing client. If you have call handling experience, a passion for providing excellent customer service and are looking for a new challenge, then we have a great role for you. GBP12 per hour plus a competitive bonus ...

  • HR Advisor

    2 days ago


    Newcastle-under-Lyme, United Kingdom Absolute Commercial Full time

    You know Human Resources. You understand all the things that happen in an HR department; creating contracts, ensuring compliance, drafting training documents etc. Then there’s all the in-person interaction bits; recruitment, employee guidance, grievances, disciplinaries, dismissals, assisting with payroll and projects. But you want more than the standard...

  • Account Manager

    3 days ago


    Newcastle-under-Lyme, United Kingdom Meridian Business Support Full time

    Meridian Business Support is recruiting for a Customer Account Manager for one of our prestigious clients. **About the Role** As a Customer Account Manager, you will be joining an established, pro-active and enthusiastic team and will be responsible for ensuring that quality, cost and delivery are continually improved on several key customer accounts. Main...


  • Newcastle, United Kingdom M Group Services Full time

    We’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers...


  • Newcastle, United Kingdom M Group Services Full time

    We’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers...


  • Newcastle upon Tyne, United Kingdom CareerBliss Full time

    Customer Service Advisor £13.25 to £17.20 per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the...


  • Newcastle-under-Lyme, Staffordshire, United Kingdom JAM Recruitment Full time

    Are you an experienced Technical Sales Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you…. My client is a leading manufacturer of custom-made steel door solutions in the Stoke on Trent area. They are looking for an Internal Sale Support Officer / Estimator to join them ASAP on a...


  • Newcastle upon Tyne, United Kingdom Randstad Tech IT Full time

    Customer Service Advisor £13.25 to £17.20 per hour (PAYE) 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the...