Account Manager

2 weeks ago


NewcastleunderLyme, United Kingdom Meridian Business Support Full time

Meridian Business Support is recruiting for a Customer Account Manager for one of our prestigious clients.
**About the Role**
As a Customer Account Manager, you will be joining an established, pro-active and enthusiastic team and will be responsible for ensuring that quality, cost and delivery are continually improved on several key customer accounts.
Main responsibilities:

- Building and maintaining strong professional relationships with customers, conducting day-to-day commercial dealings.
- Developing accounts, ensuring to maximise profitable business opportunities. Including developing and executing account plans, demonstrating planned growth for relevant accounts.
- Reporting on profitability (including analysis of planned vs. actual). Maintaining 12-month forecasts for sales.
- Overseeing on time delivery performance of accounts (including reporting and analysis of planned vs. actual. Managing customer expectations within operational constraints, developing and agreeing operational processes which meet customer needs whilst fullyprotecting the company’s interests.
- Overseeing accurate transfer of customer technical data (including changes) to company systems, ensuring all relevant information for manufacture and/or purchasing of materials is made available of materials is made available to relevant operational departmentsin a timely manner.
- Managing customer quality issues through use ofa CRM system. Arranging and attending monthly customer quality meetings, maintaining minutes and monitoring actions. Also attend and support customer audits.
- Cooperating and supporting other departments and resolving of commercial queries.

Previous experience in a customer facing role
Proficient in Microsoft Office (Word, Excel & PowerPoint)
Project management experience
Excellent verbal and written communication
Competent in data analysis
Ability and flexibility to travel when required
**Other details**

**Location**:

- Newcastle-under-Lyme, Staffordshire, UK
Hours:39 hours per week
Monday to Thursday - 8.00am to 5.00pm
Friday - 8.00am to 1.00pm

**Salary**: £23,000 - £28,000 per year
Holidays:

- 20 days plus Bank Holidays (1 extra day per year of service capped at 6 days)

**Benefits**:

- Bonus scheme based on company performance
Company sick pay
Workplace pension scheme enrolment from day one
Free parking
- In-house trainer
- Summer and Christmas parties


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