Change Administrator
2 months ago
On behalf of a global IT Services organisation, I am looking for a Change Administrator to join a growing team, on a contract basis.
**Shift Pattern**: Monday-Friday (business hours)
**Hybrid working**: 2 days per week in Peterborough
**IR35 Status**: Inside
**The Role**:
- You will be responsible for the day to day administration of changes and releases, maintaining an accurate record of all related activity
- You will be accountable for the review of Change Requests, checking for compliance against defined processes
- Oversee the creation and submission of Post Implementation Reviews with appropriate follow on actions
- Identify improvement opportunities to reduce failed and unauthorised changes and attain a high level of successful completion
**Skills/Experience required**:
- Ideally, you will be ITIL Foundation certified or able to demonstrate a good understanding of Service Management methodologies and best practice
- You will be able to demonstrate innovative thinking, in terms of service quality and improvements
- Any previous experience using ITSM tools and a document repository's (e.g. SharePoint) is beneficial
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