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Graduate Technical Support Engineer

4 months ago

Kettering, United Kingdom Premier Technical Recruitment Ltd Full time

**Junior / Graduate Technical Support Engineer**

Kettering / Corby / Northampton

**£24,750 increasing to £29,400 after training + exceptional benefits**

Our client is recognized as a UK market leader in the area of automated materials handling system solutions using bespoke in-house software, and as a result of continued success and an ongoing programme of strategic growth for 2023, they are now lookingto recruit two articulate and enthusiastic Graduate Technical Support Engineer professionals to complement their existing support team.

**As a Junior / Graduate Technical Support Engineer, you will be provided with all of the necessary technical training required to allow you to provide support with a range of customer issues and escalate any matters that are unable to be resolvedthrough normal channels, liaising extensively with customers and engineers in the field to ensure a seamless and consistently high-quality service level is maintained at all times.**

You will perform basic maintenance activities to ensure that consistent delivery is sustained and assist customers in logging issues within the company ticketing system and ensuring they are then picked up by a Hotline Engineer for investigation and resolution.Other responsibilities will include writing and updating knowledgebase articles, undertaking the resolution of client issues, supporting and assisting the account management team (including site visits as appropriate), managing the escalation procedure ofcustomer issues as and when required and integrating with the complementary Controls support function counterparts to deliver a seamless and enhanced service.