Continence Service Administrator

2 weeks ago


Wellington, United Kingdom Somerset NHS Foundation Trust Full time

We have an exciting opportunity for a Continence Service Administrator to join our team on a part-time basis.

You will work efficiently and effectively to ensure all co-ordination / administrative duties are met, highlighting any issues to the Continence Service Manager / Team Lead, prioritising own workload.

Working hours can be flexible.

The post holder will be required to provide comprehensive and efficient administrative support to the Continence Service.

**This includes**:

- Supporting the daily running of the service via processing of service referrals booking appointments and send relevant correspondence.
- Monitoring of Team Inbox
- Comprehensive correspondence, diary and document management.
- Management of databases for the purpose of audit.
- Dealing with telephone enquiries from service users and colleagues.
- Organising their own workload.

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**You will be responsible for**:

- Receives telephone calls and enquiries, taking appropriate action or where necessary, redirecting or accepting messages on behalf of other members of the team.
- Acts with discretion at all times. Communicates complex and highly sensitive information which may relate to colleagues, service users, relatives or commercial undertakings within and outside of Somerset Foundation Trust.
- Support the daily running of the service, process referrals book appointments and send correspondence.
- Monitor the team inbox and respond or forward as appropriate
- Report any incidents using Trust incident reporting system.
- When required, provide a single point of contact for colleagues working across the Service.
- Assist in the formation and ongoing management of documents/pathways across Somerset NHS Foundation Trust.



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