Product Support Placement Student

2 weeks ago


London, United Kingdom Box Full time

**12 month work placement as part of degree** | Central London based (Old Street) | July 2023 start date | £25,000 per annum.

Imagine you have just completed your 12 month placement with Box, what have you achieved? Well if you join Box in the Product Support team here a few things:

- Learn the basics of supporting Box's most strategic customers and getting your hands dirty solving customer issues.
- Leading and assisting on projects with those in the team.
- Being based in a EMEA HQ you get to experience from the inside on how a high growth cloud SaaS technology company works.
- Had a lot of fun along the way #lifeatbox

**What does a Product Support Placement Student actually do?**

Product Support is a central pillar at Box. We are intelligent, resourceful, clever, and committed. We break through walls to solve our customers' problems. We don't follow scripts. We listen, understand, and act as internal advocates for some of the world's largest enterprises. We are evaluated on our ability to GSD, not churn through cases.

**What does that mean day to day?**
- Utilise both your technical and relational skills to lead projects to completion.
- Use your analytical skills to tell the data story in finding operational efficiencies.
- Perform data segmentation and aggregation from scratch.
- Collaborate with teammates to troubleshoot issues and Blow Our Customers' Minds.
- Work with colleagues both in Europe and in the United States.

**What is Box looking for ?**

**Communication - **you are known for building strong relationships in and outside of your core studies.

**Drive **- demonstrates a level of resilience to overcome objections and have a "can do" attitude to delivering personal goals. Demonstrate a passion for troubleshooting issues.

**Attention to detail**: Everybody makes mistakes, even the most detail oriented employee. You will be detail oriented by nature, able to fail fast and prioritise effectively ensuring quality on sometimes tight deadlines.

**Analytics Skills**:Able to perform data segmentation and aggregation from scratch.

To be eligible you must be an undergraduate student in a placement year course returning to study Autumn 2024, you also will need to have the right to work in UK already in place.

If you are studying something Computer Science or Engineering related it would be a plus, however from experience you don't need a specific degree background to be successful as a placement student in box.

Also Speaking an additional European language is beneficial (French, German or Spanish).

**Have you hired placement students before?**
- This year we have three placement students across Sales, Box Consulting and Product Support.-
**Benefits **:includes 25 days of vacation (plus your birthday off), 3 x paid charity days, private medical, exercise/wellness allowance and mobile phone allowance.

**How do I apply?**
- Submit CV
- Submit 4x short video answers on our _We Pow_ Platform.
- Video Interview with a member of recruitment team
- Half day virtual assessment day on the **12th of January.**

**EQUAL OPPORTUNITY**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

LI-EMEA



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