Part-time Care Home Administrator

5 months ago


York, United Kingdom Lavender Fields Care Village Full time

_Lavender Fields Care Village is a family-run, self-sustainable retirement community. Our wonderful care village offers those who choose it a peaceful haven, away from the hustle and bustle of everyday life but with a wide range of activities and supportive services, and all delivered with TLC within this beautiful retirement community. Residents can enjoy a wide and varied social life, both on site and beyond, offering independence when they crave it, but support when they need it. We have 24 close care bungalows already in situ, and with homecare provided for those who require it. Our brand new care home has been constructed to the highest specifications, and with all the latest conveniences for both residents AND staff. Our hub space, featuring pub, cafe / bistro, village shop, nail bar, _hairdressers_, gym and large cinema / multi-function room is now open, too. _
- **The village is located just outside Barmby Moor, close to Pocklngton, which is about 10-15min drive towards Beverley from York's Grimston Bar roundabout on the A64 towards Beverley and Hull**_. _

**Summary of Role**

The key function of this role is to ensure that communication within the village is handled correctly, efficiently, and in a professional manner. The role is based on the home's reception desk, located in the central hub. Telephone answering and forwarding, greeting visitors and villagers / relatives forms a significant part of the role, but there are a number of different administrative tasks that must be handled, also. As the reception area is located within the care home’s ‘hub’, there will also be an expectation that, on occasion, some cross-skilling may be required in terms of greeting and taking initial orders from customers in the pub / café, though this will be spread amongst other people working in this area, too. We are looking for preferably one individual part-time, covering predominantly Mondays, Wednesday and Fridays, but also be flexible for annual leave and sickness cover, as and when required. The post is to augment the existing team, but to better distribute resources.

**Main Responsibilities**
- Greeting visitors when they arrive, offering teas and coffees etc, ensuring a pleasant and positive experience;
- Helping to maintain good, internal records and filing systems (both electronic and paper versions);
- Oversight of residents’ ‘billable extras’ (items or services purchased by residents themselves, or through their relatives / representatives) using computerised records, and liaising with our Head Office on accounting matters.
- This list is not exhaustive and may vary._

**Personal Characteristics - Requirements**:

- Passionate about customer service;
- At least two years’ previous experience in a similar role, and preferably within a care or busy office / customer-facing setting;
- Flexible as there is a need to ensure a service is provided seven days a week;
- Computer-literate to a semi-professional standard.

**Benefits**

In addition to the benefits listed above, we also offer:

- Payment of Blue Light Card - used to generate discounts and free offers at a wide variety of physical and online shops and services;
- Scope for occasional use of our corporate entertainment box at the First Direct Arena in Leeds.

**Job Types**: Part-time, Permanent

Pay: £13.40 per hour

Expected hours: 27 per week

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site gym
- On-site parking
- Shuttle service provided

Schedule:

- Day shift
- Every weekend

Application question(s):

- Current location is within a 15 mile radius of the care home

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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