Relocation Consultant

2 months ago


Uxbridge, United Kingdom People First Personnel Full time

Great opportunity to get into relocation

File Management
- To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations.
- To take detailed client briefs/needs analysis.
- To learn and administer client’s policies.
- To develop relationship with clients, assignees, and their families.
- To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours.
- To source Short Term Accommodation in line with the clients’ policy and assignees requirements keeping within budget.
- To brief and liaise with the Home Search Consultants, letting agents and supervise the preparation of property viewings, inventories, check-ins, drawing up tenancy and renewal agreements, and departures arrangements.
- To liaise with the Education specialists as needed, confirming clients' authorisation for school search programme, keeping the stakeholders updated on progress.
- To co-ordinate the setup of utilities.
- To highlight to the manager any cost overruns and act accordingly.
- To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken.
- To liaise with moving services and furniture rental companies where applicable.
- To look for opportunities to cross sell services.
- Attends and actively participates in all team and/or meetings and training sessions as deemed appropriate.
- Accepts additional job assignments and participates in project work as requested.

**Skills**:

- Excellent verbal and numerical reasoning.
- Meticulous and high level of attention to detail.
- Ability to multitask and organise to workflow to meet deadlines and prioritise work.
- Computer proficient, capable, and comfortable in learning customised software.
- Can do attitude - positive and personable.
- Resilient under stress.
- Passionate about providing outstanding customer service.
- Ability to adapt to change.
- Honest and ethical approach to business.
- An ability to prioritise tasks and work on own initiative.
- 12 months experience of working in a pressurised team environment ideally in a customer-focussed setting.
- Has gained personal insights through work or interests in the challenges of being in a foreign culture (e.g. through personal travel, living/working abroad/studying abroad or away from home).
- Minimum of C pass or equivalent in English Language and Mathematics at 'O’ level/GCSE.
- Technical competence in a European Language would be useful but not essential.


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