Senior Assignment Management Consultant
6 months ago
Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide.
Sterling Lexicon is a leading global provider of relocation services, technology and knowledge. Our portfolio consists of operating lines in global relocation services, move programs & related services, and technology platforms that add value for our customers. Our employees operate from regional offices in Asia, Europe, North America to support the success of our clients and their relocating employees around the world.
Purpose :
The Assignment Management Consultant is responsible for the management of the overall global relocation and assignment management process for our client’s employees. The position owns the assignee case management process, customer satisfaction and service delivery, supplier coordination, and the promotion of services Sterling Lexicon have to offer.
Responsibilities:
Oversee the delivery of relocation and assignment services to assignees and their families in line with Sterling Lexicon’s high-quality service delivery standards. Manage and arrange the relocation and assignment processes in accordance with specifications requested by our clients as well as following the Sterling Lexicon operating procedures. Conduct initial assessments prior to and during briefing consultation with the client to establish specific assignee relocation requirements. Going on to work with the assignee to ensure all requirements are covered. Coordinate and manage the delivery of third-party services used to manage the relocation process relative to home finding, destination and settling-in services assistance, temporary living, move management, visa & immigration services, language, cross-cultural training, and spouse counselling processes. Proactively provide continuing advice and support to both the client contacts and assignee, maintaining regular contact throughout the assignment period. Providing policy and benefits counselling, work-flow administration, rental assistance coordination, financial services, supplier coordination, etc. Collaborate effectively within the Company by providing support, where required, to all members of the organisation, advising on process improvements, costs savings etc.Skills & Experience Required:
Previous experience in relocation/assignment management is necessary A positive and personable attitude with excellent problem-solving skills Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients Strong IT and MS Office experience (Outlook, Word and Excel) Fluent in a European language is desirable All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
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