Customer Service Call Handler
1 day ago
**Customer Service Call Handler**
**Lincoln, Full time, Permanent**
**£20,000 per annum.**
We are seeking an enthusiastic, confident and personable individual to join our globally-operating client on a full time, permanent basis as a Customer Service Call Handler. You will be responsible for providing an exceptional level of customer service at all times.
ROLE AND RESPONSIBILITIES
As Customer Service Call Handler, your duties will include:
- Being first contact for telephone enquiries to the Service Desk
- Responding with first class customer service, troubleshooting and providing resolutions where possible
- Raising requests for service visits with engineers
- Ensuring parts are available and all data logs are completed correctly
- Collating statistics
- Working closely with management and communicating any recurring issues
- Developing product knowledge and sharing advice with the team when required
- Looking after key National Accounts, maintaining and developing relationships
CANDIDATES
- Excellent telephone manner
- Ability to build a good rapport
- Ability to work calmly under pressure and deal with customers in an empathetic manner
- Ability to use MS Word and Excel, along with other software when required
- Good customer service background is desirable
An interest in manufacturing would be advantageous, as would an understanding of UK geography.
THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION.
The services of Future Prospects are those of an Employment Agency.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00 per year
Schedule:
- Monday to Friday
Reference ID: FP28673
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