Customer Service Advisor

3 days ago

Lincoln, United Kingdom Anglian Water Full time

**Customer Service Advisor - Call Centre**

We are offering a starting salary of **£20,272**, with progression up to **£21,651**. There is also potential to become multi-skilled and increase your salary up to **£24,426**.

Due to the progression of our existing staff, we are looking for people to be the front-line voice dealing with a wide range of telephone calls in our call centres. You'll be taking inbound calls and, on occasion, making outbound calls. Customers are atthe heart of our business; we need a dedicated and personable team to manage our 7,000 daily calls across our Customer Service departments.

Life in our call centres is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors and team leaders who love what they do

You don't need to have worked in a call centre before, you just need:

- Excellent communication skills
- A high degree of empathy to customer needs and circumstances
- To be confident and passionate about customer service
- To have resilience in dealing with difficult calls
- Experience of working to targets or deadlines
- The ability to use IT systems
- Adaptability and a willingness to learn

In return, we'll provide a thorough training package to support you in dealing with our customers confidently.

You won't be alone As well as joining as part of a group, you will have extensive mentoring and ongoing coaching, to ensure you have the support you need to provide an outstanding service to our customers.

**Where will I work?**

Our offices are based in Lincoln and we have free on-site parking.

**What hours will I work?**

You will work an average of 37 hours per week, with shifts between Monday and Sunday, 6am to 11pm. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift patternfor the next month.

**Why choose Anglian Water**

Anglian Water are an award-winning organisation, with almost 5,000 employees and over 6 million customers. We're proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.

As a valued employee, you'll be entitled to:

- Private healthcare
- Virtual and telephone GP service for your household
- Life and personal accident cover
- Yearly bonus scheme
- Competitive pension scheme - we double-match your contributions, up to 6%
- Casual dress code
- Free on-site parking
- Opportunity for hybrid working, once probation period has successfully been completed
- Flexible benefits to support your wellbeing and lifestyle

Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk

**Inclusion Community**

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a placefor anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better servicewe can provide for them.

Start date: 27.02.23 & 06.03.23

Closing date: 18.01.23

Virtual interview dates: 19.01.23 - 25.01.23

If you require this advert in a more accessible format, or you have any questions, please don't hesitate to get in touch with our team at

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