Wellbeing Officer

3 weeks ago


London, United Kingdom Hunter Merrifield Full time

**Wellbeing Officer**

**8 month Fixed Term Contract***

**Hybrid***

**City of London***

**Charity***

**£34,234**

Merrifield Consultants are delighted to be working with a charity to recruit a compassionate and dedicated individual for the following role:
**About the charity**:
**About the role**:
**Responsibilities**:

- Conduct holistic assessments of client needs, providing advice and guidance on various general issues.
- Manage a full case workload, prioritising client needs and facilitating a positive client journey.
- Sensitively guide clients towards alternative sources of support.
- Offer emotional and practical support to clients with complex issues.
- Assess and determine the need for case referrals to home Visiting Caseworkers.
- Share insights and participate in team debriefs, voicing concerns when handling distressing cases.
- Ensure clients are treated with dignity and respect, considering the importance of equality and diversity.
- Manage referrals and responses to third-party/external organisation inquiries, adhering to regulations and client confidentiality.
- Maintain accurate and detailed records for data input and report preparation.
- Manage paperwork and forms related to grants and partner referrals.
- Contribute to the grant payment process and maintain compliance with quality standards and procedures.
- Knowledge of the welfare benefits system and the ability to identify potential entitlements for clients.
- Significant experience working with vulnerable individuals, offering practical, long-term solutions with integrity and fairness.
- Experience providing generalist advice on various topics such as welfare benefits, budgeting, housing, employment, and more.
- Understanding of the charitable and grant-giving community.
- Experience collaborating with external organisations and managing client referrals.
- Familiarity with safeguarding, confidentiality, and data protection procedures.


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