Housing Hub Advisor
3 months ago
**So what’s the role all about**
This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.
**Some of the key tasks and responsibilities include**:
- Identify customers’ needs, clarify information, research every issue using Knowledge Articles and provide solutions
- Identify continuous improvement opportunities and ensure that these are recorded accurately and passed to the Housing Services Improvements team
- Ensure that any issues are directed to the correct back office team with detailed information from the customer to enable expedient resolution by colleagues
- Build sustainable relationships and engage customers by going the extra mile
- Provide accurate information to customers, within agreed performance and quality frameworks
- Be flexible in your support of the business and take part in a set work rotation across the opening hours of the service in line with customer demand
**To be successful in this role, we’d be looking for the following**
**Skills/Qualifications**
**Essential**
**Desirable**
- CIH Level 3 qualification in Housing
- Yes
- Clear understanding of social housing and PA’s core values
- Yes
- Knowledge of Northgate or similar Housing Management Systems
- Yes
- Experience of working effectively in an administration role in a target driven customer service environment
- Yes
- Evidence of personal contribution to performance improvement
- Yes
- Experience of accurate record keeping and data input
- Yes
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