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Quality Assurance Specialist

2 months ago

Leicester, Leicester, United Kingdom PA Housing Full time
Transforming Housing Associations with Excellence

We're on a mission to revolutionize the landscape of housing associations with innovative approaches and set new standards of excellence. As a dynamic and customer-centric organization, we're seeking a Quality Assurance Officer to join our team and help us elevate our services to new heights.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Harness cutting-edge tools and resources to deliver independent quality assurance, ensuring our customer service directorate consistently provides top-tier experiences.
  • Develop and Implement Performance Frameworks: Develop and implement a comprehensive performance and management framework to drive operational excellence.
  • Lead Coaching Programs and Training: Lead impactful coaching programs and become a trusted advisor to our operational customer service team, fostering colleague development and customer experience improvements.
  • Contribute to Enhancing Customer Experience: Directly contribute to enhancing the customer experience and boosting satisfaction through data-driven insights and recommendations.
Our Ideal Candidate:
  • IT Savvy: A master at leveraging IT systems to manage customer cases seamlessly.
  • Attention to Detail: Possesses unmatched attention to detail and excels in written and verbal communication.
  • Customer-Centric: Has deep expertise and thrives in a customer-centric environment, with a proven track record in developing staff and driving impactful results.
What We Offer:

We're committed to providing a flexible and supportive work environment, with a hybrid working model that allows you to balance office and home-based work. Our satellite offices are located in Leicester, Surrey, and other locations, offering a range of opportunities for growth and development.