Service Desk Analyst

3 weeks ago


Cheltenham, United Kingdom G B Solutions Full time

**Service Desk Analyst**

**Competitive £**

**Cheltenham**

Due to continued growth our client is looking for a Service Desk Analyst to join their team. The ideal Service Desk Analyst will have strong administrative skills, with the ability to multi-task.

**Responsibilities**:

- Log support tickets for all issues flagged, including daily checks
- Management of incidents
- Build user equipment (Laptops)
- Documentation; procedures, configurations, training
- Maintain an orderly and tidy working environment for all areas under the control of the IT department
- Ownership of 1st and 2nd line support processes, for example starter, leaver and transfer processes
- Maintenance of end user and meeting room equipment (WebEx) builds and processes

**Skills/ Experience**:

- Good knowledge of Windows 10 (Configuration & Support), Microsoft Office 365 (including Outlook), Google Chrome, plus other browsers
- Strong written and verbal communication skills, and confident supporting all levels of the business
- Experience writing technical and procedural documentation
- Active Directory user management experience, experience in configuring and setting up PCs and laptops
- A general understanding of LAN, WAN, DHCP, DNS

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.

We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.


  • Service Desk Analyst

    2 weeks ago


    Cheltenham, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Analyst Temp to Perm £14-16 an hour Cheltenham based (Hybrid working) Your new role Our client is seeking a Service Desk Analyst to join there busy Service Desk team on a temp to perm basis. You will be expected to provide a first line technical support to users for incidents and requests, working within an SLA. What you'll need to succeed - At...

  • Service Desk Analyst

    2 weeks ago


    Cheltenham, United Kingdom Hunter Selection Limited Full time

    Service desk analyst Cheltenham Up to 28K My client is seeking a highly motivated and enthusiastic individual to join their IT team, to provide first and second line technical support, logging of support tickets, incident management, documentation, building user equipment and more. Drivers licence is essential Essential: - Windows 10 (configuration and...

  • Service Desk Analyst

    2 weeks ago


    Cheltenham, United Kingdom Shorterm Group Full time

    Contact Service Desk Analyst Duration: 6 months initially Rate: Negotiable (via Umbrella) Location: Onsite in Cheltenham Hours: Monday to Friday 37 hours (Early Friday Finish) We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects...

  • Service Desk Analyst

    3 weeks ago


    Cheltenham, United Kingdom CV-Library Full time

    Contact Service Desk Analyst Duration: 6 months initially Rate: Negotiable (via Umbrella) Location: Onsite in Cheltenham Hours: Monday to Friday 37 hours (Early Friday Finish) We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects...


  • Cheltenham, United Kingdom Shorterm Group Full time

    Contact Service Desk AnalystDuration: 6 months initially Rate: Negotiable (via Umbrella)Location: Onsite in CheltenhamHours: Monday to Friday 37 hours (Early Friday Finish)We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects and...


  • Cheltenham, United Kingdom Shorterm Group Full time

    Contact Service Desk AnalystDuration: 6 months initially Rate: Negotiable (via Umbrella)Location: Onsite in CheltenhamHours: Monday to Friday 37 hours (Early Friday Finish)We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects and...


  • Cheltenham, United Kingdom i2i Recruitment Consultancy Full time

    **Service Desk Coordinator** **Cheltenham/Hybrid** My client is looking for a Service Desk Coordinator to support, administer and troubleshoot all incoming internal user requests, queries and issues. If you are a highly organised individual with a keen eye for detail and an interest in travel, then thisis just the role for you. **Key Responsibilities** -...


  • Cheltenham, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Administrator - Cheltenham - £120 - £140 Per Day Inside IR35 Your new company: Our client are a global Manufacturing company based in Cheltenham, they are seeking someone on an initial 3 month contract basis, with the potential to roll on / go permanent, to provide support to their IT service desk team, providing administrator. What you'll...


  • Cheltenham, United Kingdom GB Solutions Full time

    £30,000 - £38,000 - Cheltenham / Hybrid - Tech - Permanent **Service Desk Team Leader** **£30,000 - £38,000** **Cheltenham / Hybrid** Our award-winning client work with SMEs to help them grow. With innovation as their driving force, they’re continuing their journey, and have exciting and ambitious plans, for their future success. Because of this,...

  • IT Support Analyst

    2 weeks ago


    Cheltenham, United Kingdom Sanderson Full time

    IT Support Analyst Contractor required to work with a leading organisation based in Cheltenham. Engagement is via umbrella company only. **Relevant skills & experience: -** - Relevant experience in an IT support role e.g. helpdesk, service desk, desktop, 2nd line, 3rd Line - Experience supporting Windows Server 2012 R2 and up - Experience supporting...


  • Cheltenham, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Team Lead | Cheltenham | Education | Your new company Working with a private sector company operating within the Education sector. Experiencing a period of growth within the IT team. The Service Desk Team Lead is responsible for ensuring customer service and support, performance targets and expectations are metthrough effective team leadership...


  • Cheltenham, United Kingdom i2i Recruitment Full time

    Location: CheltenhamRate: £11.50 per hourContract: TemporaryAre you looking for a short-term role where your customer service skills can shine?Our well-established client is seeking a dependable Service Desk Assistant to join their professional team on a temporary basis. This is an excellent opportunity to contribute to a thriving organization while earning...


  • Cheltenham, United Kingdom i2i Recruitment Consultancy Full time

    **IT Service Desk Engineer Gloucestershire (Hybrid) £21,000 - £25,000** Here's an incredible opportunity to join the IT services department of an educational organisation that continues to modernise all the technology they use. If you have around 2 years or more experience in Operational IT and can work in a logical and consistent manner, have solid...


  • Cheltenham, United Kingdom i2i Recruitment Full time

    Location: Cheltenham Rate: £11.50 per hour Contract: Temporary Are you looking for a short-term role where your customer service skills can shine? Our well-established client is seeking a dependable Service Desk Assistant to join their professional team on a temporary basis. This is an excellent opportunity to contribute to a thriving organization while...

  • Service Desk Assistant

    2 months ago


    Cheltenham, United Kingdom i2i Recruitment Full time

    Location: Cheltenham Rate: £11.50 per hour Contract: Temporary Are you looking for a short-term role where your customer service skills can shine? Our well-established client is seeking a dependable Service Desk Assistant to join their professional team on a temporary basis. This is an excellent opportunity to contribute to a thriving organization while...

  • Service Desk Assistant

    2 months ago


    Cheltenham, United Kingdom CV-Library Full time

    Location: Cheltenham Rate: £11.50 per hour Contract: Temporary Are you looking for a short-term role where your customer service skills can shine? Our well-established client is seeking a dependable Service Desk Assistant to join their professional team on a temporary basis. This is an excellent opportunity to contribute to a thriving organization...


  • Cheltenham, United Kingdom Hays Specialist Recruitment Limited Full time

    Cheltenham | Permanent | Hybrid | Competitive salary Your new company We have a fantastic opportunity for a Junior Service Desk Specialist to join our client based in Cheltenham. As the Junior Service Desk Specialist, you will be primarily responsible for providing first class level of customer service to all users and provideinitial resolution of incidents...


  • Cheltenham, United Kingdom Abercrombie & Kent Full time

    **Come and join one of the world’s leading luxury brands.** 60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high...

  • Support Analyst

    2 weeks ago


    Cheltenham, United Kingdom Hays Specialist Recruitment Limited Full time

    Support analyst | Cheltenham | Up to £22,000 Your new role You will be specialising in performing resolution of customer queries in relation to the company systems and third-party technologies that the company integrates with, while offering a high level of customer service. Primarily you will handle support ticketsthat have been raised by customers through...

  • Help Desk Hero

    4 weeks ago


    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    This Help Desk Hero role is perfect for students looking for a flexible and fun job to fit around their studies. As a member of our dynamic team, you will play a vital role in creating amazing customer moments.Key ResponsibilitiesBe the student champion - resolve their queries with a smile via phone, email, and chat.Contribute to making every customer...