2nd Line/end User Support Engineer

3 weeks ago

London, United Kingdom eFinancialCareers Full time

**2nd Line/End User Support Engineer sought by leading investment management company based in London.**
**Inside Ir35** - Umbrella only
The role**:
- Role will be responsible for the delivery, adoption and support for all end user and workplace technology across the EMEA offices. These incudes but is not limited to the desktop computing environment (Citrix virtual desktop, Office 365, Windows and AppleOS, Intune etc.) mobile and BYOD devices (Mobileiron, iOS, Android, Chromebooks, etc.), communication and collaboration tools (Zoom, Symphony, Skype, etc.), file services, telephony, and all desktop software.
**Qualifications, Experience, Education, Skills**:
**Special Knowledge (if applicable)**:

- Excellent interpersonal and communication skills. Strong business and technical writing skills. Experienced in delivering technical training.
- Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
- Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
- Strong presence and presentation skills
- Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
- Strong knowledge of Windows 7 and 10 operating systems
- Strong knowledge of Apple, Android mobile devices
- Knowledge of Microsoft Active Directory and Active Roles interface
- Knowledge of Cisco desktop phones and features
- Knowledge of Virtual Desktop Infrastructure (VDI)
- Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.

Alex Reeder
Harvey Nash Finance & Banking

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