Benefits Assessor

**Benefits Assessor - Esher (Temp Vacancy)**

**Pay Rate**:£26.17ph**

**Full-Time (36 hours)**

**Job Purpose**:
The responsibility for benefits assessments, along with council tax collection up to the point of recovery, are managed within the customer service team. We are on a journey to join some processes together to ensure service is more efficient, prioritising the delivery of a high-quality customer service experience.

The benefits assessor is responsible for the accurate assessment of housing benefits and council tax support claims, including updating council tax, to ensure our benefits assessments are resolved through one contact. The aim is to deliver efficient and effective outcomes for our customers.

**Requirements**:

- Efficient and accurate decision making for benefits assessments, including processing council tax changes wherever required
- Compliance of all relevant legislation and regulations
- Minimise overpayments by prioritising and actioning processes which will reduce the likelihood of overpayments
- Ensure benefits claim processing times are achieved through following processes which enable customers to receive correct assessment decisions quickly.
- Good working knowledge and experience of assessing DWP data to support accurate decision making
- Good working knowledge of Universal Credit to ensure customers are provided with the appropriate level of benefits support
- Proactively encourage customers to use the most efficient method to enable accurate and timely benefits assessments
- Maintain accurate records and information for the provision of services for customers, using the most appropriate system
- Active participation working with people outside of customer service team, key focus is working with Finance and Housing
- Knowledge and experience to achieve targets with mínimal supervision

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

**Job Description