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Airfreight Coordinator

8 months ago

London, United Kingdom Unsworth Full time

**If you're ready for your next challenge and want to work for a multi-award-winning logistics company, this is your opportunity. We're currently seeking an experienced Airfreight Coordinator to join our airfreight team.**

Unsworth are an internationally recognised, multi award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients. We seek to utilise the latest technology to provide a superior customer experience.

**Job Role**:
**Key Responsibilities**
- Handling clients’ enquiries, providing quotations and processing bookings
- Coordinate and manage airfreight shipments from origin to destination
- Effectively liaise with the operational team to ensure shipments are coordinated and delivered in compliance with Standard Operating Procedures (SOPs) and client expectations
- Ensure all shipments comply with international and local regulations
- Prepare and process air waybills, shipping documents, and customs paperwork
- Negotiating with suppliers in order to maximise profit margin whilst adding value to the client
- Arranging customs declarations in a timely manner
- Liaising with overseas partners, airlines, transport companies to arrange quick dispatch and delivery of cargo
- Planning and arranging collection and deliveries as per client requirements
- Ensuring all customers are served in line with their Standard Operating Procedures (SOP)
- Monitoring the progression of transports and advising the client at agreed milestones
- Resolve any issues or delays promptly and efficiently.
- Maintain accurate records of all shipments and transactions.
- Provide excellent customer service, addressing inquiries and resolving complaints
- Building excellent relationships with customers in order to exploit further business opportunities

**Required experience, skills and qualities**:

- Proven experience as an Airfreight Operator or in a similar role within a freight forwarding company is essential
- Strong knowledge of airfreight regulations and procedures
- Experience negotiating with airlines
- Excellent communication and interpersonal skills with ability to deliver high level of customer care
- Ability to work under pressure and meet tight deadlines.
- Attention to detail and problem-solving abilities
- Proficient in MS Office and logistics software

**What’s on Offer**:

- A competitive remuneration package.
- Hybrid working, allowing you to have a good work/life balance.
- Award Winning staff development program offering genuine career development opportunities.
- Innovative and agile working environment where opinions and fresh ideas are valued and encouraged. Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategy.
- Staff Loyalty schemes:

- Health Care Plan
- Enhanced holiday scheme
- Cycle to work scheme
- Going the extra mile award
- Gym Discounts
- Experience days discounts
- Loyalty rewards