Senior QA Specialist

7 days ago

London, United Kingdom Deel Full time

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**Duties**
- Coach and guide QA specialists to improve professionally
- Monitor team productivity and self-efficiency with projects
- Collaborate with other teams to improve QA professionalism
- Quality check specialist tickets to ensure accuracy in their tickets and resolutions
- Identify the internal process-related gaps within the QA team and create efficient ways to fill those gaps
- Identify QA-related gaps within other teams, communicate with the relevant POCs and QA lead to find proper solutions
- Collaborate with other teams to improve productivity in QA
- Handle the reporting of QA-related metrics to other teams; POCs and enablement
- Oversee data responsibility and serve as POC within the QA team to measure productivity
- Perform administrative tasks to ensure smooth communication within the team such as looking after QA-owned spreadsheet maintenance, PIP, DSAT, CSAT, etc.
- Serve as POC for tracking all evaluations within the whole Support team
- Monitor attendance and schedule-related issues within the QA team

**Requirements**:

- You have 2-3 years of experience in a QA role (_Tech, FinTech or HR environment is a plus_). Experience in lead roles preferred.
- You have experience conducting KPI analysis, especially CSAT/DSAT
- You have experience in root cause analysis
- You have experience in working on product and process improvements in collaboration with teams like Product and Operations
- You have a strong focus on soft skills, possess excellent communication skills and know how to deliver feedback in a constructive way
- You have ability to investigate complex issues to identify root causes and give both in-depth and high-level overviews, as well as improvement recommendations
- You have an analytical mindset and can identify trends and patterns
- You have a hard-work ethic, integrity, and a deep sense of accountability in managing your workload independently while maintaining high quality and volume of work output independently _(Having worked before in an remote environment is a plus_)

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

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