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Application Support Engineer

4 weeks ago

Cleveland, United Kingdom Reed Full time

**The role will include**:
**Key responsibilities will include**:

- Work closely with internal user group to provide advice and guidance on the design and development of new and changed systems to optimise operational efficiency
- Provide timely communication to users on the status of service requests and incidents
- Produce full specification of work defined and seek sign-off before work is commissioned
- Recommend modifications for third party software, attending user groups and act as lead advisor to software vendor
- Plan and implement system modules, enhancements, patches and upgrades in-line with change management process to ensure mínimal impact to the business

**Knowledge and skills required**:

- Experience of dealing with internal customer and external suppliers and overseeing these upgrades.
- Understanding of how to utilise they system to its full potential and potential spot any improvements that can be made and be able to follow through with actions
- Understanding of how to work in an ITIL framework and has experience in dealing with change management and ensuring documentation is kept up to date and any knowledge can be passed to the 2nd and 1st line teams.
- Experience in any of main systems such as Orchard Housing, Open Accounts, Uniclass, DRS & Job Manager, would be an advantage

**Benefits include**:

- Flexible Working
- Holiday buy and sell scheme
- Maternity and Paternity, Adoption and Foster Scheme
- Sick Pay Scheme
- Professional Subscriptions
- Cycle to Work Scheme
- Travel Discounts
- Long Service Awards
- Private Healthcare
- Gym Membership Discounts
- Social Events

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