Key Accounts Executive

7 months ago


Barnstaple, United Kingdom Kit Heath Ltd Full time

**A little about us**

At Kit Heath Limited we design and offer timeless, quality silver jewellery to our UK and US retailers as well as our expanding consumer base. We delight our customers with our award-winning designs and our renowned service.

Based at our head office in beautiful North Devon, you’ll get to work for a leading brand within the British jewellery industry, collaborating with an array of trade clients and jewellery lovers alike. We are a creative environment where design, quality and customer excellence are the foundations of our business.

**About the role**

We are looking for an experienced Key Account Executive to join our team. You will play a vital role within the business by continuously monitoring the progress of all key account orders, communicating any delays or issues and maintaining awareness of stock levels. You will be the day to day contact for our key accounts and will act as the ‘go to’ person for all administrative based activities such as sales order processing. You will work collaboratively with the Customer Service and Fulfillment teams as well as with the Merchandiser, to ensure our key account customers receive exceptional service standards.

If you have the appetite for a fast-moving and customer focussed environment, this role may just be the one for you

**About you**

We are ideally looking for someone with the following skills and experience:

- significant previous Customer Service, Sales or Administration experience within an office environment
- intermediate IT skills, particularly Excel (including lookups, pivot tables and report building)
- previous experience of working with both consumer and business customers is desirable
- a customer service or business qualification (such as an NVQ) would be beneficial
- sales order processing and stock control experience
- Knowledge and understanding of export shipment and documentation
- Exceptional attention to detail and accuracy
- Customer focussed
- Excellent organisational and administration skills
- Strong communication skills, able to communicate with key account customers in a professional and on brand manner
- Time management skills with the ability to manage multiple deadlines and work using own initiative
- a passion for jewellery

**What we offer**
- Competitive salary
- 28 days’ annual leave including bank holidays
- Company pension
- Free car parking
- Life Assurance
- Permanent Health Assurance
- Staff discount

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 25 - 37.5 per week

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- On-site parking
- Sick pay

Application question(s):

- Which days and hours are you available to work?
- Are you looking for full time or part time work?

Work Location: In person



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