Service Improvement Lead

2 months ago

Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

Support the locality and Cancer Alliance in providing strong, visible support for the delivery of priority cancer pathway action plans in partnership with the relevant stakeholders as part of the Improvement Collaborative To lead and deliver QI projects as above including analysis of cancer pathways, including their processes, roles and responsibilities to identify change opportunities to deliver optimal care and outcomes Organise and facilitate key events to re-design cost efficient and effective pathway delivery, including working towards the upcoming 28 day to diagnosis standard. Champion, inspire and lead the development of a culture where improvement is a core component of every member of staffs daily routine Promote outstanding care and work in a way that is patient-centred, involves service users, responds positively to feedback and promotes learning and continuous improvement To collaborate with local teams and working as part of the wider Improvement Collaborative, use lean based methodology including use of standardised tools, knowledge and good practice sharing, expertise and peer support for Quality Improvement work Contribute to the body of research in improvement science and encourage others to as well Continually challenge the status quo to remove unnecessary delays to patient care, diagnosis or treatment. Planned and Organisational Skills Provide excellent project management and co-ordination of a broad range of complex quality improvement activities within multiple projects within locality across a range of partners and stakeholders. Effective co-ordination and re-assessment of the programmes projects delivery timescales and management of their inter-dependencies including oversight of any risks and issues arising.

Responsible for the operational management of the improvement projects with the cancer agenda Develop and maintain a mixed portfolio of core project documentation, in line with the locality/organisation/Alliance framework, working to agreed standards in line with PRINCE/MSP project management methodology commensurate with the scope and complexity of the initiatives being supported. Develop and maintain multiple project plans which reflect the complexity of managing projects working with multiple partners and meeting a range of stakeholder requirements which detail tasks assigned to resources and assess impact on plans where any slippage in timescales occurs. Monitor, record and report progress made within each project/ activity within the work stream ensuring reporting and appropriate escalation of key risks and issues which may impact on project success through the relevant project governance. Set up and maintain project progress meetings at the required frequency depending on project stage, ensuring accurate taking of formal notes to inform revised project plans and approach Manage own workload and make informed decisions independently on behalf of projects with appropriate and timely escalation of relevant risks and issues to the Programme Manager or other designated contact Responsible for carrying out research and development activities to ensure best practice and innovation is embedded across all aspects of early diagnosis programme and used to inform future developments across the programme of work Communication and Relationship Skills Excellent inter-personal, leadership, influencing and negotiating skills, using a range of strategies to challenge, motivate and empower clinicians, managers and other staff to change and improve their services, ensuring delivery from project leads/ contributors for whom there is no direct line management responsibility, hold others to account, or a resistance to change to work collaboratively towards a common vision or goal.

Ensure effective communication and negotiation acting as a key link between the projects and stakeholders (including NHS, voluntary and charitable organisations) to ensure the successful delivery of a range of complex projects. This will often involve careful negotiation where delivery plans need to be changed whilst managing stakeholder expectations Attend where required meetings with a range of partners at key points within the project to report progress. This may require formal and informal presentation of project and workstream progress and relevant information to different audiences, potential larger groups of 20 plus people. Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.

Communicate effectively with colleagues on a timely basis to ensure staff and managers remain informed, engaged and own the work. This will include providing and receiving sometimes highly complex information which may be sensitive or contentious, where persuasive, motivational and negotiating or empathetic and re-assurance skills are required. Work through the Alliance approach to patient and public engagement with patient g

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