Ward Clerk

1 week ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

We are looking for a bright and friendly person to join our team on Grenville Ward at the Royal Cornwall Hospital. Previous clerical experience in the health service would be desirable but not essential.

You should be a calm, organised and well-motivated person with a positive, mature and flexible approach to your work. The post involves contact with patients and their families, so good communication skills are vital, as is communication with the multi-disciplinary team.

**This is a full-time role for**: 37.5 hours per week which includes some weekends.Part-time hours would also be considered.

The Ward Clerk will have responsibility for administrative duties within the Ward/Unit. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the nursing and medical staff in a timely and accurate manner. He/she will have contact with patients, carers and all members of the multi professional team, as such he/she will provide front of house services for the Ward/Unit.

Other responsibilities will include handling of confidential information and ensuring patient notes are kept in locked trolleys.

Particiapation in patient experience initiatives.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Answer the telephone in a polite and courteous manner, dealing with enquiries to a satisfactory conclusion or referring to a trained member of staff where appropriate.

Provide reception duties by welcoming patients and visitors to the ward/unit.

Assist patients and relatives with directions through the hospital and escort to other departments when necessary.

Collect and deliver items within the Trust as requested by clinical staff.


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