Ward Clerk

3 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

We are looking for a bright and friendly person to join our team on Wellington Ward at the Royal Cornwall Hospital. Previous clerical experience in the health service would be desirable but not essential.

You should be a calm, organised and well-motivated person with a positive, mature and flexible approach to your work. The post involves contact with patients and their families, so good communication skills are vital, as is communication with the multi-disciplinary team.

This is a part-time position for 25 hours per week, which includes some weekends.

The Ward Clerk will have responsibility for administrative duties within the Ward/Unit. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the nursing and medical staff in a timely and accurate manner. He/she will have contact with patients, carers and all members of the multi professional team, as such he/she will provide front of house services for the Ward/Unit.

Other responsibilities will include handling of confidential information and ensuring patient notes are kept in locked trolleys.

Participation in patient experience initiatives.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Answer the telephone in a polite and courteous manner, dealing with enquiries to a satisfactory conclusion or referring to a trained member of staff where appropriate.

Provide reception duties by welcoming patients and visitors to the ward/unit.

Assist patients and relatives with directions through the hospital and escort to other departments when necessary.

Collect and deliver items within the Trust as requested by clinical staff.


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