IT Service Desk Technician
4 weeks ago
This Stoke-on-Trent based tech company is involved in building complex data management and software products for well-known companies around the world The position provides an opportunity to work in a fast-growing company that encourages personal developmentand growth within the role.
Work When and Where Works: Use hybrid and flexible working to suit your lifestyle and other commitments. 37.5 hour week, working a 7.5 hour shift on a rota basis between 6am and 10pm Monday to Sunday (5 out of 7 days, remote working for shifts outside ofstandard days)
- Providing support for workstation, phone, server and network technologies.
- Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements.
- Identifying and troubleshooting Server and Network incidents and acting according to
**What will you need?**
- A genuine interest and enthusiasm for IT support and management of IT systems.
- Excellent communication skills, both written and verbal.
- The ability to identify, analyse and troubleshoot problems.
**You should ideally have some experience in the following;**
- Windows desktop and server operating systems.
- SQL Server technologies.
- Active Directory Domain Services.
- Microsoft Office and other workstation software.
- Standard networking services and protocols.
- Knowledge of ITIL framework.
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