IT Service Desk Team Lead

2 weeks ago

BurtonOnTrent, United Kingdom SOCOTEC UK Limited Full time

**IT Service Desk Team Lead, **SOCOTEC**, Burton Upon Trent**

To support our ambitious growth plans, we have a great opportunity to join our Central Services teams here at Socotec. With over 1800 UK employees our Central Services functions are key to ensuring smooth and efficient operations. Based in Bretby, working across the specialisms in HR, Marketing, Finance and IT we pride ourselves of partnering and support our operational divisions to deliver a world class service to our customers

We’re looking for a IT Service Desk Team Lead. In this role you will lead a team of service desk technicians, and oversee the day to day effectiveness of service. Socotec is a business experiencing an exciting amount of growth. Working as part of a friendly and welcoming group, you will be helping us support and maintain key business systems. You will lead in the development of good customer service practices for the entire Team.

Reporting to the Service Desk Manager as part of the Infrastructure Service Desk Team, you will be working closely with the a number of IT Teams.
- Leading a team of Service Desk technicians
- Overseeing the day-to-day effectiveness of service and ensuring that targets are met.
- Work effectively within the wider IT team.
- Leading of incidents and service requests to resolution.
- Follow ITIL Practices.
- Manage on call support, shifts rotas and Out of Hours
- Contributing to the Change Management Process
- Feedback to IT Technical Support Manager.

Here at SOCOTEC, we deliver excellence to our customers by recruiting and retaining the very best industry talent. To be successful in this role, you will be able to demonstrate:

- Experience of working in IT Service Desk Level 2 roles
- Leadership experience is beneficial but not nesccary, as support and training will be provided
- Experience of delivering a high level of customer service
- Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services.
- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques

This role is perfect for experienced service desk talents and good people skills, looking to take their next step.

SOCOTEC is the UK's leading provider of testing, inspection and certification services. We offer an unrivalled range of technical expertise and services throughout the UK and worldwide. By joining us, you’ll be part of an 1,800+ strong team, where we will provide you with both the flexibility and a host of opportunities. We are committed to personal and professional development, and you will be supported and mentored at every step of your journey with us. You will join a large team of industry-leading, expert professionals and receive exposure to some of the best opportunities and challenges available.

As well as a competitive salary, we can offer you a wide range of benefits including, 25 days holiday with the opportunity to buy more. Where applicable we also offer an electric car scheme, employee recognition schemes, family friendly support, employee benefits and discounts app, employee assistance programmes and enhanced company pension.
- Building a safer and more _sustainable world_ is the _core mission we set out to achieve at SOCOTEC_, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations._

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