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Hotel Receptionist

4 months ago

Weybridge, United Kingdom The Ship Hotel Full time

Desborough Hotel Group, require a Hotel Receptionist to be based at their hotel in Weybridge - Best Western Ship Hotel. The Group own 2 hotels within the Surrey area. Best Western Ship Hotel is located in the centre of Weybridge and has 76 bedrooms, 3 meeting rooms, a bar/lounge area and a restaurant

**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and manage room availability
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of financial transactions

**Skills**:

- Excellent communication skills, both verbal and written
- Multilingual or bilingual proficiency is highly desirable
- Strong phone etiquette and customer service skills
- Knowledge of hotel operations and hospitality industry practices
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and strong organizational skills

As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional guest service will contribute to creating a positive experience for our guests.

Please note that this position may require working evenings, weekends, and holidays.

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Work Location: In person