Night Receptionist/ Porter

**NIGHT RECEPTIONIST**

Hours - Full Time rota system

**What we are looking for**:
We are currently recruiting for a Night Receptionist/ Auditor to take control and responsibility for the smooth and efficient operation of the hotel at night with the Night Manager and Assistant Manager ensuring the facilities are maintained to the highest standards of cleanliness and IT tasks completed. To be a point of contact for guests for check in and check out in the event of query and to reach an outcome that all parties are happy with. Ensure all guests needs are met and dealt with professionally and appropriately in accordance with the values and standards of the hotel.

We are looking for someone, dedicated and reliable and who is methodical and can think on their feet.

**Main Duties**:

- To ensure security checks are done in the internal and external parts of the hotel.
- Meet and greet in a warm and friendly manner, interact with the guests in a professional and courteous manner which reflects high level of hospitality and personal service.
- To maintain excellent working relationships and communication with colleagues in the Night team and other departments in the hotel.
- To ensure a smooth night operation.
- To ensure that the front desk operates effectively and the appearance of the reception creates a professional impression to guests and employees.
- To conduct night cleaning as required
- Check in and check out hotel guests
- To serve drinks and food out of hours
- To create a team environment which, promotes good employee morale and ensures a high level of commitment and pride in the hotel.
- Understand your role and responsibilities in the event of an emergency and fire procedures,.
- To have excellent personal presentation and adhere to the hotel standards of appearance at all times.
- Ensure telephones are answered in a prompt and professional manner to maximize business.
- To ensure wake-up calls are in the system to be delivered at the requested times.
- To ensure that the guest experience a memorable stay.

**Who we are**

The fabulous Brooklands Hotel has been opened since 2010 and is a modern sleek style Art Deco inspired building with bedrooms and conference suites offering state of the art facilities located on the site of the historic Brooklands race track. The 2 AA Rosette 1907 restaurant bar and grill and bar are contemporary with the highest quality throughout delivering a great experience for our guests. The hotel offers a luxurious spa and is the upper end of the four star category and appeals to both the local corporate and leisure guests. Being part of the Brooklands Team you will be given a good understanding of our brand vision, which, along with the rest of the team, you will ‘make it happen’ through our values and behaviours for each other, our guests and owners.

The standards that Brooklands offer are of a level that our clients would expect to find among the very best city centre hotels and that has helped us achieve great feedback from our guests and also 8th position in the Sunday Times Top 100 Small companies to work for, for our team. And this is where we need youcome and be a part of a great team here at Brooklands.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- 8 hour shift
- Night shift
- Weekend availability

COVID-19 considerations:
BSAFE Policy in place for the team and guests - PPE provided

Work Location: In person