Main Entrance Receptionist
6 months ago
We are looking to recruit additional Receptionist / Clerical Officers on a permanent basis to join our existing team, covering specific periods on reception, whilst also assisting with necessary clerical duties.
This is the ideal opportunity for someone with excellent communication skills (face to face & via telephone) along with good IT & administration skills who is looking for a permanent part time role in a great team in a very busy diagnostics department.
To have a desirable knowledge of PCS Patient Trace System, with good communication and listening skills. You will be there to meet and greet the Public, Staff and Patients offering directions around the Trust and to offer a first class Reception Service. Full training will be given on any other systems used.
ROLE OVERVIEW
To provide a comprehensive reception / telephonist and clerical service to the Department.
A key requirement of the post is to welcome and receive patients / relatives / carers and other visitors into the department and maintain the preparation and flow of patient data / information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place.
The post holder will also be responsible for answering incoming calls to the department, sometimes directing them to other staff through the switchboard or phone system, as well as making outgoing calls to patients to confirm appointments, etc. in order to maintain the necessary level of service.
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
MAIN TASKS & RESPONSIBILITIES
Service Delivery
Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,
Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
Be able to use the required electronic systems for telephone calls, image transfers, correspondence, clinic management and the retrieval of results, as and when required.
Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients,
Governance
Establish and maintain effective communication, and confidentiality of information,
Assist with the monitoring of standards, e.g. benchmarking, audit, and assist with the implementation of action plans to improve quality of services,
Assist with the implementation of action plans, arising from risk reports/complaints,
Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
-
Emergency Department Receptionist
11 hours ago
Crewe, Cheshire East, United Kingdom NHS Full timeAbout the JobWe are looking for a skilled and experienced Emergency Department Receptionist to join our team. As a key point of contact for patients and their families, you will provide a warm and welcoming service, ensuring that patients receive the best possible care.Main DutiesProvide an efficient and comprehensive reception service, greeting patients,...
-
Service Advisor
6 months ago
Crewe, United Kingdom Richard Abson Group Full time**Role - Service Advisor / Service Receptionist** **Salary - up to £28,000 basic OTE £33,000** **Location - Crewe** Richard Abson Group are helping a main car dealership in Stoke, to find them an experienced and quality Service Advisor / Service Receptionist. This is an amazing opportunity to work with a busy and successful dealership and supported by an...
-
Emergency Department Receptionist
6 months ago
Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full timeA rare and exciting opportunity has become available for a professional individual with excellent customer service skills to join the Emergency Department at Leighton Hospital as a receptionist. The reception is manned 24 hours a day, 7 days a week with the following shift patterns...
-
Receptionist / Telephonist - Ophthalmology
4 weeks ago
Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full timeJob summary We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is part-time, consisting of hours per week over 3 days, (Wednesday, Thursday, Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre. The post holder will be...
-
Receptionist / Clerical Officer - Medical Imaging
6 months ago
Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full timeWe are looking to recruit additional Receptionist / Clerical Officers on a permanent basis to join our existing team covering specific periods on reception, whilst also assisting with necessary clerical duties. This is the ideal opportunity for someone with an excellent communication skills (face to face & via telephone) along with good IT & administration...
-
Security Officer
6 months ago
Crewe, United Kingdom Momentum Security Recruitment Full time**Residential Security Officer** **Location: Crewe CW2** **Rate: £10.58 per hour** **Shift pattern: 4 on / 4 off. Covering days, nights & weekends. (0700-1900/1900-0700). GUARANTEED HOURS CONTRACT.** We have vacancies available for SIA Licensed Security Officers on a guaranteed hours contract working a 4 on / 4 off shift pattern. **Essential...
-
Warehouse Operative
7 months ago
Crewe, United Kingdom Unipart Rail Full timeUnipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 8,000 employees worldwide and has an annual turnover of more than £800 million. We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products...
-
Emergency Department Receptionist
1 week ago
Crewe, United Kingdom Mid Cheshire Hospitals Nhs Foundation Trust Full timeJob summary We are looking to employ a highly motivated, confident and organised individual to join our busy reception team in the accident and emergency department.The post will involve booking patients and paramedics in as they arrive, and also dealing with telephone and face to face enquiries.The successful candidate will provide an efficient and...
-
Administration Receptionist
7 months ago
Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full timeThe Treatment Centre at Leighton Hospital prides itself on providing high quality standards of care and is JAG Accredited and an approved Bowel Cancer Screening Centre. The department currently operates 5 procedure rooms with modern airy patient areas at the Leighton site, as well as a single room unit at the Victoria Infirmary Northwich. An exciting...
-
Telephonist / Clerical Officer - Medical Imaging
6 months ago
Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full timeDue to the increasing number of patient referrals for diagnostic medical imaging, we are looking to recruit additional Telephonist / Clerical Officers on a 12 month Fixed Term basis to join the wider administration & clerical team; playing a significant part in maintaining our levels of service. This is the ideal opportunity for someone with an excellent...