Receptionist / Telephonist - Ophthalmology

Job summary

We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is part-time, consisting of hours per week over 3 days, (Wednesday, Thursday, Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.

The post holder will be required to have Customer Service & Call centre background.

Main duties of the job

The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.

Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.

The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one's own initiative is also essential in this ro le. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.

About us

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care,child health,maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through ourCentral Cheshire Integrated Care Partnership.

We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Job description

Job responsibilities

Have a flexible attitude Be work Orientated Have an Out of the Box attitude Have a confident and enthusiastic personality Be Computer literate [Office 365 necessity] Have a natural enthusiasm to help people Show empathy to callers when required Have a positive attitude Be a great team player Person Specification

Experience

Essential

Administration skills

Experience

Essential

Customer Service

Experience

Essential

Call centre experience

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