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Team Member

3 months ago

Keswick, United Kingdom HF Holidays Full time

**Ref**: HF24048

**Location**: Derwent Bank, Portinscale, Nr Keswick, Cumbria, CA12 5TY

**Contract**: Fixed Term, Full Time

**Salary**: £11.20 per hour

**Reporting to**: House Manager

**Job Benefits**: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi, 28 Days Annual Leave inclusive of Bank Holidays, Exclusive discounts on our holidays for you, your friends & family, professional training & development, Pension Contributions, Medical benefits package, Exclusive discounts at several outdoor equipment stores, cycle to work scheme, Free Uniform, Equal share of tips paid monthly

**Overview**:
Nestled within the breathtaking area of outstanding natural beauty, our Derwent Bank country house proudly boasts 44 elegantly appointed bedrooms, providing a serene retreat for up to 66 guests embarking on guided or self-guided tour holidays. We have an exceptional opportunity for a dedicated and friendly Hospitality Team Member to become an integral part of our team at the enchanting Derwent Bank country house.

**How you will create unforgettable memories for our guests**:

- You will be the welcoming face serving meals in our dining room, giving guests an experience that leaves a lasting impression.
- Take pride in preparing and maintaining guest rooms and public areas, creating a comfortable and inviting atmosphere.
- Play a crucial role in the preparation of picnic lunches, adding a touch of excellence to our guests' outdoor adventures.
- Contribute to the charm of our hospitality by assisting in the delivery of Afternoon Tea
- Contribute to creating an atmosphere where guests feel cared for and attended to, promoting a positive and lasting impression.
- Our Hospitality Team Members pay meticulous attention to guest needs by regularly re-stocking amenities in bedrooms, ensuring a consistent experience.
- Our entire team gets involved in the heart of guest interactions, ensure a personalized and enjoyable experience.

**The qualities we are looking for?**
- While previous experience in a similar role is not essential, we cherish the right attitude and enthusiasm to learn
- Bring your naturally sociable nature to create genuine connections with both guests and fellow team members.
- Thrive in a collaborative environment as an essential part of our team, contributing your skills to our success.
- Embrace the dynamic nature of hospitality with a flexible schedule, including evenings and weekends, to ensure every guest experience is exceptional.
- Demonstrate outstanding customer service skills, ensuring every guest interaction is marked by warmth, professionalism, and genuine care.
- Communicate seamlessly with both team members and guests, creating an atmosphere of openness and understanding.

**About HF Holidays**:
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913. We offer over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We are run as a co-operative with a strong focus on community and a shared love of the great outdoors. Friendship, fun, fresh air, and the feelgood factor is always at the heart of what we do. Our 500-strong team are based at our two offices in Cumbria and Hertfordshire and across our 16 country houses located a skip away from some of the UK’s best-loved national parks and Areas of Outstanding Natural Beauty.

**Our Application Process**:
**Location**
Country House: Lake District, Keswick (Derwent Bank)

**Field**
Restaurant & Bar
Hospitality

**Time**
Full Time

**Date**
01 March 2024

**Start Date**
11 March 2024

**Length of Employment**
Indefinite Period

**Contract**
Employment Contract

**Company name**
HF Holidays

**Description**

Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays and every year over 60,000 guests choose to travel with us to over 70 destinations all over the world.

We currently employ a team of over 500, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty.