Finance Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

If you have good communication skills, like numbers, are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you

You will need to be able to analyse financial information, like detail, and be a team player. As part of the Financial Operations team, you will provide key support in delivering the objectives of the team. You will deliver a high-quality customer service and support in providing a range of financial and reporting services for the department and our stakeholders. You will need to be supportive, driven and always looking for ways to improve our performance

What do we offer?
- 27 days annual leave (excluding Bank Holidays), increasing with service plus Bank Holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

Produce sales ledger invoices and credit notes
- Updating and maintaining customer account details within a range of systems
- Implementing procedures and processes to ensure the identification and constant monitoring of outstanding accounts occurs and reminder notices are issued where appropriate
- Discussing sensitive and confidential queries from customers in relation to incorrect, late or non-payment of accounts.
- Undertake, analyse and negotiate repayment proposals, using judgement to take account of individual financial circumstances, NHS rules and regulations and industry wide guidance such as Treating Customers Fairly.
- Calculate and implement repayment plans into non-financial systems to ensure systems are aligned and repayment of accounts is correctly reflected in the Finance Systems.
- Discuss and agree where appropriate action to be taken with regards to customer’s accounts with other NHSBSA operational staff and advise on the course of action taken with senior management.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations, contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
1. Producing sales ledger invoices and credit notes by undertaking data uploads, or manual keying, of information accurately and in line with
KPI timescales. Ensure that the agreed process and policy guidelines are followed in relation to invoice type.
2. Updating and maintaining customer account details within a range of systems, ensuring information in relation to the account is accurately
recorded and a clear audit trail is maintained.
3. Implementing procedures and processes to ensure the identification and constant monitoring of outstanding accounts occurs and reminder
notices are issued where appropriate.
4. Discussing sensitive and confidential queries from customers in relation to incorrect, late or non-payment of accounts. Undertake, analyse
and negotiate repayment proposals, using judgement to take account of individual financial circumstances, NHS rules and regulations and
industry wide guidance such as Treating Customers Fairly.
5. Calculating and implement repayment plans into non-financial systems to ensure systems are aligned and repayment of accounts is
correctly reflected in the Finance Systems.
6. Discussing, and agreeing where appropriate, action to be taken with regards to customer’s accounts, with other NHSBSA operational staff
and advise on the course of action taken with senior management.
7. Encouraging a culture of continuous improvements by ensuring that procedures are constantly reviewed, developed and maintained and
adhered to and ensure that suggestions for improvement are submitted in accordance with best practice, policies and procedures.
8. Planning workload to ensure tasks are completed within agreed timescales.
9. Inputting and analysing/manipulating financial data in spreadsheets to provide external reports for other NHS organisations, the Department
of Health and Social Care or third party suppliers.
10.Able to demonstrate activities, procedures and provide training when necessary to other members of the team

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