Patient Navigator

3 days ago


Leeds, United Kingdom One Medical Group Full time

**Shakespeare Medical Practice** are looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience. The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

Full-time and Part-time available to cover a 5 over 7 days shift pattern.

Utilising your patient navigation training (provided in house), you will work with our existing team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.

**The job holder will have to**:

- greet patients and visitors, advising them of their appointments and checking them in
- advise patients on self-check in facilities
- receive and make calls as required with the ability to handle heavy phone/patient traffic
- divert calls and take messages as appropriate
- sort, review and distribute incoming internal mail
- process outgoing mail following the procedure
- pull, file and photocopy patient’s paper records
- scan and attach patients’ data to patients’ electronic records
- ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- receiving all incoming deliveries, opening and distributing accordingly
- complete the Surgery Administration, including registrations and deductions
- desirably have prior experience as patient navigator
- be confident using the phone
- have a good level of IT skills
- be friendly and welcoming; patient and understanding
- be able to follow instructions and procedures
- have good organisation and communication skills
- work accurately and methodically
- be able to work with all types of people

**Shakespeare Medical Practice** located within the Inner Leeds area, has a diverse patient population who present with a variety of medical and social needs.

This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.

**System used**: SystemOne

**Why join us?**

**Our Benefits;**
- NHS Pension
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme - free eye test plus a contribution towards glasses
- Cycle to work scheme

**About OneMedical Group**

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.


  • Patient Navigator

    2 days ago


    Leeds, United Kingdom one medical group Full time

    **Shakespeare Medical Practice** are looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience. The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone...

  • Patient Navigator

    18 hours ago


    Leeds, United Kingdom One Medical Group Full time

    **Shakespeare Walk-in-Centre** are looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience. **Hours**: 30 hrs for weekends (8am - 9pm ) and evening hours (5pm - 9pm) Utilising your patient navigation training (provided in house), you will work with our existing team to provide patient focused...

  • Patient Navigator

    3 days ago


    Leeds, United Kingdom One Medical Group Full time

    **Westgate Surgery** are looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience. The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. There...

  • Patient Navigator

    7 months ago


    Leeds, United Kingdom One Medical Group Full time

    **Shakespeare Medical Practice** are looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience. The post holder will support functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone...

  • Patient Navigator

    7 months ago


    Leeds, United Kingdom One Medical Group Full time

    OneMedical Group are looking for good team players to join us here at **The Light Surgery** as a** Patient Navigator/Receptionist**.** The post holder will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back...

  • Patient Navigator

    3 days ago


    Leeds, United Kingdom OneMedicalGroup Full time

    **Shakespeare Medical Practice **are looking for a forward thinking **Patient Navigator/Receptionist **to facilitate and deliver a patient centric experience.

  • Patient Navigator

    7 months ago


    Leeds, United Kingdom OneMedicalGroup Full time

    With a practice population of 17,700 patients, we look to deliver the best patient outcomes and service, focused on promoting wellbeing, delivering planned personalised care, good patient continuity and access to the right care at the right time through innovation. The Light Surgery is located within Leeds City Centre on the Balcony Level of The Light...

  • Medical Navigator

    1 week ago


    Leeds, Leeds, United Kingdom NHS Full time

    The NHS is seeking a skilled Medical Navigator to join our team at Oakley Medical Practice. This role requires excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.As a Medical Navigator, you will play a vital role in supporting patients to access the right healthcare services, while also...


  • Leeds, Leeds, United Kingdom Chemistree Solutions Full time

    Diabetes Care NavigatorAre you a passionate nurse looking to make a difference in the delivery of high-quality care to improve patient outcomes in line with National guidelines?We are seeking a Diabetes Care Navigator to join our team at Chemistree Solutions. This exciting role involves working in partnership with the NHS in primary care, delivering a unique...


  • Leeds, United Kingdom Hawthorn Surgery Full time

    A Receptionist/Care Navigator will often be the initial point of contact for patients and visitors to the Practice, be it in person, by telephone, or other means. They will have to communicate with others courteously and appropriately, maintain patient confidentiality and abide by the Practice rules and regulations at all times. They will file, sort,...


  • Leeds, Leeds, United Kingdom NHS Full time

    Welcome to Oakley Medical Practice, a leading healthcare provider in the region. We are currently seeking an experienced Care Navigator to join our team.About the RoleThe successful candidate will be responsible for providing exceptional patient care and support, ensuring that all patients receive timely and efficient access to medical services. This role...


  • Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Manor Park Surgery (Bramley) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...


  • Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Manor Park Surgery (Bramley) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...


  • Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Manor Park Surgery (Bramley) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...


  • Leeds, United Kingdom South and East Leeds GP Group Full time

    MAIN DUTIES AND RESPONSIBILITIES To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively. Book appointments for patients and cancel appointments where needed. Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online...

  • Gp Receptionist

    7 months ago


    Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Gp Receptionist

    7 months ago


    Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...


  • Leeds, Leeds, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    About the RoleAs a Patient Support Specialist with the Yorkshire Ambulance Service NHS Trust, you will play a vital role in providing exceptional patient care and support. This is an exciting opportunity to join our dynamic team and make a real difference in the lives of our patients.The successful candidate will be responsible for assessing and negotiating...

  • Care Navigator

    4 days ago


    Leeds, Leeds, United Kingdom NHS Full time

    Job OverviewWe are seeking an experienced and dedicated Medical Care Coordinator to join our team. As a Medical Care Coordinator, you will play a vital role in supporting the delivery of NHS Health Checks and providing clinical support to patients with Learning Disabilities and Severe Mental Illness.About the RoleThe successful candidate will be employed by...


  • Leeds, Leeds, United Kingdom NHS Full time

    Company OverviewThe National Health Service (NHS) is a world-renowned healthcare organization committed to providing high-quality patient care. As a valued member of our team, you will play a crucial role in delivering seamless patient experiences.Job DescriptionThis part-time contract offers the opportunity to work efficiently with patients, providing...