Counselling Support and Outreach Coordinator

6 months ago

Pontyclun, United Kingdom 2 Wish Full time

**Salary**: Starting salary of £22,090 per annum increasing to £23,195 after 6 months successful probation

**Locaton**: Hybrid model of working. Predominantly office based in Llantrisant, South Wales with some home working. You will also be expected to travel to support events being held in the areas you are covering

**Hours**:Full-Time, 37.5 hours per week

**Objective**:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

**Aims**:

- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families

**2wish Cymru**:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don't have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

**Context of the role**:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

The post holder will coordinate support services and deliver awareness training for those affected by the sudden and unexpected death of a child or young person aged 25 and under.

**Main duties**:

- To coordinate support services including counselling, complementary therapy and play therapy for bereaved individuals
- To receive and contact historic referrals directly from professional agencies, bereaved individuals, or the immediate support team
- To contact all individuals within 48 hours of receiving a support service referral
- To liaise with counsellors, complementary therapists and play therapists to arrange and coordinate support
- To recruit new counsellors and therapists within your geographical boundaries and surroundingm areas and build a community of therapists to engage with 2wish
- To deliver awareness training to secondary referral partners in healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
- To set up, coordinate and support in the delivery of the focus support groups
- To plan, organise and attend bi-monthly family and sibling events
- Co-coordinate the bookings for Ty Uchaf, our respite house, and liaise with the owners and guests
- To set-up, coordinate, and chair quarterly 2wish Practitioner Forums for those working to support bereaved individuals
- Attend any other relevant forums
- To co-manage, maintain, and monitor the 2 Wish Families Facebook page and ensure appropriate and up-to-date content
- To co-manage, maintain, and monitor the Counsellors and Therapists Facebook page and ensure appropriate and on-going training and guest speakers as required
- To send one-year anniversary thinking of you cards to bereaved families
- To work consistently to raise awareness of 2wish in the community and with key partners across South Wales
- Maintain stock of 2wish literature and liaise with head office when stock levels are low
- Contribute on the social media platforms maintained by 2wish
- Support in the planning of and attend the annual 2wish Conference
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed

**General**:

- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing n

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